Afternoon, Granny Calling……You know the type of telephone call you get on a wet Wednesday afternoon, from some numpty salesman, just out of short trousers, with a script that says “have you ever thought of getting an extended warranty on your XXXX”.
Whether it be your oven, microwave, car……you huff and puff, and um and ahh as you weigh up whether or not it’s worth the £6 per month? You have nothing better to do, so you let him ‘rattle on’ about the benefit of insurance and the fact that they will replace your XXXX if it’s lost, damaged or stolen!
Well, my significant other, got a nice Nikon Camera for a present a couple of Christmas’s ago and the one year guarantee ran out in December, so he decided, after listening to the nu….I mean nice young gentleman, that he would take the extended insurance, after all, new for old if it was lost, had to be a good idea…didn’t it?
So there he was, all set up with his insurance, off we went on our Canadian Adventure, when – on day 15, (as readers of my Canadian adventure will know) we got unceremoniously thrown from a raft and lost 3 cameras along with a pile of other stuff.
The next day, he dutifully rang Nikon Insurance and informed them of the ‘loss’ and the lady said, ring again when you are back in the UK and we will sort it out. We carried on with our holiday, safe in the knowledge that we had reported everything as it says in the bumph and that it would be sorted out, what could be easier?
We arrived home and on the first working day, he rang Nikon…and he rang…and he rang. After tens of phone calls and e mails, passes of the buck to other departments’ etcetera etcetera etcetera….we finally received a letter telling us
“we do not cover your camera for water damage”!
It was not damaged; it was lost to the Bow River! We reported the loss and you said you would sort it out! We wrote to you saying as much, but it was to no avail.
Now…..is it me? Would you say that when a bag gets swept away by a torrent of water, the camera was lost, or water damaged? We haven’t got the camera, we don’t know where it is, we don’t anticipate getting it back! I think you will agree, it’s well and truly LOST!!
We have been back from our holiday for over 2 weeks now and there is still no joy. The Other half has now cancelled the policy, they have sent him a refund of £41.00 and he swears he will never pay insurance again….What is the point?
Granny








